These terms and conditions cover your relationship with Crime Fiction Fix Limited, a private limited company registered in England and Wales, company number 10460589, and all orders that you make with us. Please read these terms and conditions carefully as they affect your rights and liabilities under the law. In particular we draw your attention to terms 1.2, 4.1, 4.3, 5.3, 5.4 and 5.8. We reserve the right to review and amend these conditions from time to time. If you are a consumer (e.g. an individual not acting as a business) there are certain terms implied under your statutory rights which we cannot exclude or limit. It is important for you to know that nothing in our terms and conditions affects your statutory rights. If you would like more information on your rights as a consumer contact your local Citizens Advice Bureau or Trading Standards Office.

1 account creation

1.1 You must be at least 16 years of age (or a business operated by someone at least 16 years of age) to open an account with us.

1.2 You must ensure that the details you provide are complete and accurate.

1.3 Any change to your details must be notified to us promptly, either by updating your details via your account on the website or by calling our customer services team.

1.4 You will be asked to create a password as part of the online account creation process. Your password must be kept confidential and you will be responsible for all activities that occur and all orders that are submitted under its use.

1.5 You must notify us immediately if you know or suspect that someone knows your password and recommend that it is changed immediately via the ‘log into your account’ section of our website.

1.6 We reserve the right to require that you change your password and to suspend or cancel your account where we have reason to believe there has been or could be a breach of website security.

1.7 You will receive an email notification from us of your account set-up, please keep this email for your records.

1.8 The details you provide are governed by our privacy policy which is available below.

1.9 Your account with Crime Fiction Fix Ltd is not a credit account and payment will be required when your order is processed.

1.10 It is your responsibility (at your own cost) to obtain the necessary tools and services (computer, telephone, internet connection etc) to access and manage your Crime Fiction Fix Ltd account.  

2 website

2.1 Website Disclaimer The information contained in this website is for general information purposes only. The information is provided by Crime Fiction Fix ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites, which are not under the control of Crime Fiction Fix Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Crime Fiction Fix Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.  

2.2 Internet Copyright Notice This website and its content is copyright of “Crime Fiction Fix” – © “Crime Fiction Fix” 2015-2017. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.  

2.3 Website Usage By browsing and using this website you are agreeing to comply with and be bound by these terms and conditions of its use, The term “Crime Fiction Fix Ltd” or  “Crime Fiction Fix” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

2.4 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect or consequential losses;

In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

2.5 Cookies Our website ( www.Crime-Fiction-Fix.com) places small data files called ‘cookies’ on your computer when you use it. This is standard for all websites. Cookies help us give you a better experience on our website. Some collect information about browsing and buying patterns. By using and browsing our website, you agree to our use of cookies. If you don’t agree, you’ll need to disable cookies, or else stop using the site.

What are cookies? Our website uses cookies to collect information. They ‘remember’ when your computer or device accesses this website. They are essential to our website working properly and let you shop with us online. Cookies also tailor the products we sell and how they are advertised to our customers, both on our website and elsewhere.  

Information collected – Some cookies are used to collect information about your browsing and buying behaviour, if you access this website via the same computer or device. This information is about the pages you look at, any products you buy and the way you move around the site. We also set a cookie when you enter your postcode to show the products available in your area.   We can use cookies to monitor individual customer browsing and buying behaviour, but third parties cannot identify you using cookies.

Who sets the cookies? The cookies stored on your computer or device when you access this website are set by or on behalf of Crime Fiction Fix. Cookies may also be set by third parties who work with us in marketing programmes, such as Google. Google Analytics, a web analytics service provided by Google, Inc. (“Google”) helps us learn more about how people use our website and improve customer experience. None of these third parties can collect any personal data that they would be able to identify you from.

What are cookies used for?

  1. For technical purposes essential to the effective working of our website, particularly in relation to online transactions.
  2. To let us collect information about the browsing and shopping habits and activities of our customers, including monitoring the success of campaigns, competitions etc.

How do I disable cookies? If you want to disable cookies you need to change your website browser settings to reject cookies. How you do this will depend on your browser, so refer to your browser for help.

What happens if I disable cookies? It depends on which cookies you disable, but in general this site will not work properly if you switch cookies off. If you only disable third party cookies you can still buy from our website. If you disable all cookies, you won’t be able to buy from our website. By using this website service you agree to these terms and conditions of website use.

3 payment

3.1 You must ensure that Crime Fiction Fix is supplied with a suitable and agreeable means by which to obtain payment.

3.2 We cannot accept any liability for how long it takes the banks to process your payment.

3.3  We reserve the right to refuse deliveries to you and to cancel your account where payment(s) have been withheld. You agree to compensate us in full for all reasonable costs and expenses (including legal costs) in obtaining payments that have not been made in accordance with these terms and conditions.  

4 ordering and purchasing

4.1  You are entitled to cancel payment for products where there has been fraudulent use of your payment card (despite the above provisions). Where a fraudulent payment has already been made then you should contact your card issuer for credit back to your card.

4.2 We only sell to consumers and you must not resell any products ordered from us.  

5 cancellation

5.1 You may cancel your account with us at any time either online or by notifying us in writing, over the phone or by email. Suspending or cancelling your account will not affect or remove any rights or liabilities accrued up until that point and any orders submitted (as per 4.3) prior to your account cancelation will remain binding.

5.2 Crime Fiction Fix Ltd may cancel your account and or any accepted orders at our reasonable discretion or if you breach any of your obligations under these terms and conditions.  

6 warranties & applicable law

6.1 We guarantee that our products will be of a satisfactory condition and quality (with the exception of defects caused by your mis-use, neglect or by accidents while the goods were in your possession). Please notify us if you are dissatisfied with any of our products. If upon examination they are defective or faulty we will gladly refund you the price paid for them.

6.2 We accept no liability in relation to representation, including unforeseeable losses, and losses to a business (loss of reputation, profits, trade or trade opportunities).

6.3 Our entire liability under these terms and conditions will not exceed the purchase price of the goods in question. Also, nothing in these terms and conditions can limit our liability to you death or personal injury resulting from our negligence or that of our employees, agents or subcontractors.

6.4 We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as but not limited to fire, adverse weather, acts of God, strikes, labour disputes, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.

6.5 You are not entitled to assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

6.6 These terms and conditions are governed by and construed in accordance with British law and the British courts will have no-exclusive jurisdiction over any disputes which arise in relation to these terms and conditions.

6.7 If any of the provisions in these terms and conditions are found to be invalid by a court having jurisdiction, then the invalidity of that provision will not affect the validity of any other provisions within these terms and conditions.   Our privacy statement is our commitment to privacy of information. The following explains how we gather information and use it.

Cookies

Crime Fiction Fix Ltd use cookies for a number of reasons:

  1. storing shopping basket information
  2. directing you to the right Crime Fiction Fix membership site
  3. anonymous website usage tracking
  4. tracking for use in internet advertising

In 2011 there was a change to European Law which is aimed at giving website users more control over the data which is stored about them. You can read more about it here http://www.ico.gov.uk/

Controlling the information websites can collect

You can manage your browser cookie settings to accept or reject all cookies or individually by website. You can set your browser to prompt you when a website would like to store a cookie on your computer. All browsers settings are different and we would recommend you use the help option in your browser menu to check your settings.

Personal information We use your name and address for delivery and billing purposes and also to contact you relating to customer service issues. You can opt out of promotional marketing from Crime Fiction Fix Ltd and we will never share or sell your personal information with any third parties.

Providing visitors with anonymous access You can access our website and browse our shop without disclosing your personal data by setting your browser to private browsing mode.

Access to the personal data we may hold about you

You can ask us whether we are keeping personal data about you by:

  • sending an email to customersupport@crime-fiction-fix.com
  • sending postal mail to Crime Fiction Fix Ltd, 72 Oxford Street, Woodstock, OX20 1TX, United Kingdom or
  • calling us on +44 (0)1993 813277

Links to external sites

This site contains links to other sites. Crime Fiction Fix Ltd is not responsible for the privacy practices or the content of such web sites.

Privacy support 

If you have an enquiry or concern about our privacy policy, please contact us:

  • sending an email customersupport@crime-fiction-fix.com
  • sending postal mail to Crime Fiction Fix Ltd, 72 Oxford Street, Woodstock, OX20 1TX, United Kingdom
  • or calling us on +44 (0)1993 813277